REMOTE IT SUPPORT SERVICES-OVERVIEW

To solve your hardware, software and networking problems, you no longer need to invest in an in-house team. We offer small businesses 24-hour Remote IT Support to give you timely access to technical expertise.

Our IT Remote Support Team is equipped with the necessary resources to competently deal with the technical glitches that affect smooth functioning of your workplace. Technical malfunctions are not uncommon problems and without timely support many productive hours get wasted. With Versatile at your services, you need not worry about your hardware and software problems. We will solve them within minimum time.

• Installation of Service Packs and security updates for servers and applications.
• Installation of hardware devices
• Printing or scanning problems
• Server monitoring using Microsoft Operations Manager
  

This include:

• Anti Virus Installations and Updates
• System related problems like slow processing and frequent ‘hangs’
• Installation of software
• Defragmenting the hard drive for better performance
• Uninstalling unnecessary software that may harm the computer
• Deleting temporary files and other unnecessary files that get created automatically and lead to slow processing
• Removing unnecessary network settings
• Running diagnostic software and correcting disk/directory errors

• Performing Network assessment to make sure that your network conforms to professional standards of security and remote access
• Doing Regular Security audit to protect your network from hackers and viruses

REMOTE IT SUPPORT SERVICES-METHODOLOGY

To provide effective Remote IT Support, we generally stick to the following procedure. Thorough checking and detailed study of various technical structures and configurations is done before we work on your PCs and Servers. We ensure the tasks undertaken are successfully completed before closing the project.